Effective Date: 25/09/2025

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HELP Foundation (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the HELP Foundation mobile application (“the App”).

1. Information We Collect

When you use the App, we may collect the following information:

• Personal Information: Name, email address, phone number, or other details you provide when registering, contacting us, or enrolling in programs.

• Usage Data: Information about how you use the App, such as pages viewed, features accessed, and interactions.

• Device Information: Device type, operating system, and unique identifiers for improving app performance.

We do not collect sensitive personal information (such as medical records) unless you voluntarily provide it for a specific program or service.

2. How We Use Your Information

We use the information collected to:

• Provide access to training, reports, and community resources.

• Improve the functionality and user experience of the App.

• Send updates, notifications, and announcements relevant to HELP Foundation programs.

• Respond to inquiries and provide support.

• Comply with legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share information only in these cases:

• With trusted service providers who help us operate the App (under strict confidentiality agreements).

• If required by law, regulation, or legal process.

4. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Withdraw consent at any time.

• Restrict or object to how we process your information.

To exercise these rights, contact us at infos.helpfoundation@gmail.com.

6. Children’s Privacy

Our App is not directed at children under 13. We do not knowingly collect information from children. If you believe we have collected such data, please contact us for removal.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App and will take effect immediately unless otherwise stated.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

 

HELP Foundation

• Email: infos.helpfoundation@gmail.com

• Phone: +237 670 370 092

• Website: www.helpfoundation.online